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Student Guides


International Student Prospectus 

International Student Handbook

Code of Practice


When students come to study at Ama Training Group, we have an essential obligation to ensure that those students are well advised, safe and properly cared for.  Ama Training Group is a signatory to the Code of Practice for the Pastoral Care of International Students, published by the New Zealand Ministry of Education. 


You can download a copy of the code on the NZQA website and a series of videos for students about studying in New Zealand and what students can expect from their education providers.

Ama Training Group has agreed to observe and be bound by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code) and the International Student Contract Dispute Resolution Scheme Rules 2016 

Please email all your queries to  This email is monitored daily to ensure we are answering all queries. in a timely manner.

Complaints Procedure


Ama Training Group works hard to ensure students are satisfied and their expectations are meet. However, if you have complaints about Ama Training Group compliance with the Code of Practice, or you are dissatisfied with your experience as a student please start by using our internal formal complaints process. 


If your complaint is not resolved, you can take your complaint further through the Dispute Resolution Scheme.

Tertiary Education Dispute Resolution - Aotearoa New Zealand

Helping international students resolve complaints with their education provider | iStudent Complaints

Student complaints about their education provider » NZQA

International Student Contract Dispute Resolution Scheme Rules 2016 (LI 2016/42) (as at 25 September 2020) Contents – New Zealand Legislation



Policies and procedures are an essential part of Ama Training Group, and they provide guidance for our daily operations. They set expectations, ensure consistency and compliance with laws and regulations, give guidance for decision-making, guide staff and students to behave appropriately and to be accountable. They enable us to initiate actions and take responsibility. 

Ama Training has a number of policies and procedures that are crucial in making sure everything runs effortlessly. Some of the policies are listed below. These are the important ones you need to know about, relating to things like fees and refunds, behaviour, academic issues, giving feedback, and your safety.

Link to Forms


Complaint form

Withdrawal Form

Student Refund Form

Fees, Refunds and Withdrawal Policy

Academic Integrity Policy

Attendance Policy

Formal Grievance Policy

Complaints and Grievances Policy

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